How do I make an appointment?
Please ring the surgery and a member from the admin team will ask you a few questions, or you can click here and book using our online booking system. During this Covid 19 crisis, we are not seeing patients face to face unless absolutely necessary. You will be offered a telephone consultation first with a doctor or nurse. The Dr/Nurse will then assess if they can help you by phone or if you need a video consultation or a face to face appointment.
Face to Face Appointments
You will be given a date and time for your appointments. Arrive to the clinic 10 minutes before your appointment time and wait in your car or outside. if you have provided a mobile number and have given consent to receive text messages, you will be sent a text message to say when the nurse/doctor is ready for you to come in. if not you will receive a call to come in. Please do not come into the reception area unless you have been instructed to do so.
How do i hand in a letter/script/form?
You can post in any letters or forms that you need the Dr to see, or in mycorkgp.ie St Marys, there is a fixed post box on the wall where you can drop of anything that you need to as long as it is in a secure envelope with your name on it. This is monitored and emptied 3 times a day.
How to order a repeat prescription?
If you are on long-term medication, or regularly get the same repeat medication you can request a repeat prescription online here. You will need to provide your name, contact details, and names of the medications you are requesting. You will then state what pharmacy you are nominating for your medication to be sent to. This request is then reviewed by an admin and prepared and sent to a doctor for review. Once the doctor reviews your file and ensures it is still appropriate for you to be on these medications your script will then be signed.
How to order a non-repeat prescription
If you require a prescription for a medication previously prescribed to you by the doctor, or a new hospital prescription, you may request a new script. Please let us know the reason for your request. Non-repeat medication may require a telephone consult with a doctor as they may wish to speak with you.
How to Book a Cervical Screening check
If you are age 25 or older you will receive a letter from cervical check to advise you to book in for a cervical screening check. you can aslo go online and check what date your next check is due. https://apps.cervicalcheck.ie/check-eligibility/when-is-my-next-smear-test-due.596.checkeligibilityv2.html
Please contact the surgery to book in for your cervical screening check
For more info click on https://www2.hse.ie/cervical-screening/cervical-screening-information/
How do I make a complaint?
We always try to offer you great service but if you’re feeling unsatisfied with your experience then please let us know. We will ask you about the nature of your complaint and seek to resolve the problem. If this is not possible we will agree on a course of action with you.
You can make a complaint by phone, post or email [email protected]